ServicesSupport & iteration
Support for a live product: monitoring, updates and new releases.
Monitoring, updates and new releases after launch, on a monthly arrangement with one month's notice.
What we do
We keep live apps and websites healthy and moving: monitoring, scheduled updates, fixes and new features.
It is the same release and update routine we run on our own apps.
- 01
Uptime and error monitoring, checked by a person
- 02
OS, framework and dependency updates before they become urgent
- 03
An agreed block of development time each month
- 04
Improvements planned from how people use the product
Who it is for
Teams with a live product that needs regular updates and someone who knows the code when something breaks.
Working together
What an engagement involves
- A short paid review of code and infrastructure first, if we did not build it
- A monthly summary of what changed and what is next
- Response times for each level of issue set out in the agreement
- Extra time agreed in advance at the same rate
Shipped work
In our own products
DeenGuide and Mosque Radar have both had releases since launch, including more reliable prayer notifications and new Lock Screen widgets.
DeenGuide
An Islamic companion app with an assistant that cites its sources.
Read the DeenGuide case study
Can you support an app you did not build?
Usually. We start with a short paid review of the code and infrastructure, then tell you what it would take to support it well.
How quickly do you respond to problems?
Response times for each level of issue are set out in your agreement.
What if we need more time one month?
Additional time can be agreed in advance at the same rate.
What happens next
Three steps to a plan
- 01
We review your message
One of the founders reads it, whether it came through the form or by email.
- 02
We ask the questions we need answered
Usually a short call, to understand the goal, the users and the constraints.
- 03
We recommend the next step
A written quote, a discovery sprint, or a reason not to build it at all.
Need support for a live product?
A few sentences are enough to start.
- Where we are
- Zero Horizon Ltd, United Kingdom