ServicesOngoing support
Support that keeps your product healthy after launch.
Monitoring, updates and new releases from the engineers who know your product, on a monthly arrangement with no long tie-in.
What we deliver
Updates, monitoring and new releases after launch, not just at handover.
- 01
Uptime and error monitoring with someone actually watching it
- 02
OS, framework and dependency updates before they become urgent
- 03
A roadmap of improvements based on what real users do
- 04
A named person to contact, not a ticket queue
You receive
- Uptime and error monitoring, watched by a person
- OS, framework and dependency updates before they are urgent
- An agreed block of development time each month
- A monthly summary of what changed and what is next
Why Zero Horizon
What sets our ongoing support work apart
- 01
Engineers who know it
Your product is looked after by people who understand its code, not a ticket queue working from a script.
- 02
Ahead of problems
Updates are applied on a schedule, so an OS release or a security advisory never becomes an emergency.
- 03
No long tie-in
One month's notice, whenever you like. We keep clients by being useful, not by contract.
Technology
Tools we build with
Chosen for reliability and long-term support, so your product is straightforward for any engineer to maintain.
- Uptime monitoring
- Error tracking
- Analytics
- Dependency updates
- Security advisories
- Release management
How it runs
Four stages, one fixed price
- 01
Discovery
Establishing what to build, for whom, and why.
- 02
Design
Shaping the product before it is built.
- 03
Development
Building in short, reviewable stages.
- 04
Launch and support
Releasing with confidence, then staying close.
Our work
Products we look after
Can you support an app you did not build?
Usually. We start with a short paid review of the code and infrastructure, then tell you what it would take to support it well.
How quickly do you respond to problems?
Critical issues are picked up the same working day. Response times for each level of issue are set out in your agreement.
What if we need more time one month?
Additional time can be agreed in advance at the same rate, and unused time can be carried into the following month by arrangement.
Other services
More ways we can help
- 01Mobile appsiOS and Android apps, native or cross-platform, taken from first sketch through store review to a live listing.
- 02Web platformsMarketing sites, dashboards and web apps built to load fast, rank well and stay cheap to run.
- 03AI featuresAssistants and search grounded in your own content, with sources a user can check.
Need support for a live product?
Tell us what you have in mind. You will receive honest feedback on scope, timeline and cost within one working day.
Start a project